{"id":13131,"date":"2021-01-22T12:16:58","date_gmt":"2021-01-22T11:16:58","guid":{"rendered":"https:\/\/dordirekte.no\/?page_id=13131"},"modified":"2022-05-26T08:17:31","modified_gmt":"2022-05-26T07:17:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/dordirekte.no\/en\/faq\/","title":{"rendered":"Frequently asked questions (FAQ)"},"content":{"rendered":"<h3>How can I change my delivery address?<\/h3>\r\n\r\n\r\n\r\n<p>Send an e-mail to <a href=\"mailto:kundeservice@dordirekte.no\">kundeservice@dordirekte.no<\/a><\/p>\r\n\r\n\r\n\r\n<h3>Shipping costs<\/h3>\r\n\r\n\r\n\r\n<p>We deliver goods throughout Norway. Delivery costs are calculated based on the postal code at the buyer's address (delivery address). We work with DB Schenker to deliver the order, but in certain cases we reserve the right to use other carriers.<\/p>\r\n\r\n\r\n\r\n<h3>What is the delivery time of the order?<\/h3>\r\n\r\n\r\n\r\n<p>Products have 8-12 weeks delivery time to the customer after order is placed<\/p>\r\n\r\n\r\n\r\n<h3>If product is damaged?<\/h3>\r\n\r\n\r\n\r\n<p>It is important that you inspect the item well after receiving it and before sign the DB Schenker delivery note. If something goes wrong. Send a complaint Email with images to: <a href=\"mailto:kundeservice@dordirekte.no\">kundeservice@dordirekte.no<\/a><\/p>\r\n\r\n\r\n\r\n<h3>Are the prices including VAT?<\/h3>\r\n\r\n\r\n\r\n<p>All prices on our website include VAT.<\/p>\r\n\r\n\r\n\r\n<h3>Has my order gone through? Missing order confirmation.<\/h3>\r\n\r\n\r\n\r\n<p>Always check that the correct e-mail address has been registered when ordering. If you have written the correct e-mail and still have not received an order confirmation, we recommend that you contact us at <a href=\"mailto:kundeservice@dordirekte.no\">kundeservice@dordirekte.no<\/a> \u00a0so we can check it for you.<\/p>\r\n\r\n\r\n\r\n<h3>Kan jeg ordre skjulte hengsler?<\/h3>\r\n\r\n\r\n\r\n<p>Ja, mot tillegg i pris, velg som tilbeh\u00f8r ved bestilling av.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h3>What is the opening direction?<\/h3>\r\n\r\n\r\n\r\n<p>\u00c5pningsrettningen bestemmes av hvor hengslene sitter.<\/p>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-group\"><div class=\"wp-block-group__inner-container\">\r\n<div class=\"is-layout-flex wp-container-5 wp-block-columns\">\r\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis: 25%;\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13143\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-in-left.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13753\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-in-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-in-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-in-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-in-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-in.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: H\u00f8yre (D\u00f8ren \u00e5pnes innover)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis: 24.99%;\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13144\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-in-right.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13751\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-in-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-in-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-in-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-in-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-in.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: Venstre (D\u00f8ren \u00e5pnes innover)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis: 25%;\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13145\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-out-left.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13752\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-out-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-out-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-out-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-out-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/left-out.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: Venstre (D\u00f8ren \u00e5pnes mot utsiden)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis: 25%;\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13146\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-out-right.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13754\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-out-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-out-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-out-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-out-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/right-out.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: H\u00f8yre (D\u00f8ren \u00e5pnes mot utsiden)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n<\/div>\r\n<\/div><\/div>\r\n\r\n\r\n\r\n<div class=\"is-layout-flex wp-container-15 wp-block-columns\">\r\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis: 100%;\">\r\n<div class=\"is-layout-flex wp-container-13 wp-block-columns\">\r\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis: 100%;\">\r\n<div class=\"is-layout-flex wp-container-11 wp-block-columns\">\r\n<div class=\"is-layout-flow wp-block-column\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13147\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-double-in-left.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13761\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-in-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-in-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-in-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-in-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-in.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: H\u00f8yre (D\u00f8ren \u00e5pnes innover)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-column\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13148\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-double-in-right.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13759\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-in-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-in-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-in-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-in-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-in.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: Venstre (D\u00f8ren \u00e5pnes innover)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-column\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13149\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-double-out-left.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13760\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-out-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-out-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-out-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-out-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-left-out.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: Venstre (D\u00f8ren \u00e5pnes mot utsiden)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"is-layout-flow wp-block-column\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-13150\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2021\/01\/exterior-double-out-right.png\" alt=\"\" \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-13762\" src=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-out-300x150.webp\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-out-300x150.webp 300w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-out-18x9.webp 18w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-out-64x32.webp 64w, https:\/\/dordirekte.no\/wp-content\/uploads\/2020\/01\/dbl-right-out.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\r\n<figcaption>\u00c5pningsside: H\u00f8yre (D\u00f8ren \u00e5pnes mot utsiden)<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<h3>Kan jeg ordre tofl\u00f8ya innerd\u00f8r?<\/h3>\r\n\r\n\r\n\r\n<p>Yes, all our doors can be ordered as a double-leaf door.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h3>Can I choose any color when ordering a door?<\/h3>\r\n\r\n\r\n\r\n<p>Ja! Vi har 1 standardfarger NCS S 0502Y i sortimentet v\u00e5rt som kan f\u00e5s uten tillegg i pris, men kunde kan f\u00e5 akkurat den fargen de \u00f8nsker mot et tillegg i pris.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h3>Do you have an show room where I can see the products?<\/h3>\r\n\r\n\r\n\r\n<p>No, unfortunately we do not have that.<\/p>\r\n\r\n\r\n\r\n<h3>What payment options do I have?<\/h3>\r\n\r\n\r\n\r\n<p>In our online store, you can pay by invoice through Klarna.<\/p>\r\n\r\n\r\n\r\n<h3>What if I have not found the answers to my questions?<\/h3>\r\n\r\n\r\n\r\n<p>Contact us via e-mail kundeservice@dordirekte.no and we will answer all your questions.<\/p>\r\n\r\n\r\n\r\n<h3>Do you produce non-standard doors?<\/h3>\r\n\r\n\r\n\r\n<p>Yes, we try to adapt to the customer's needs as best we can. Ask for more information <a href=\"mailto:kundeservice@dordirekte.no\">kundeservice@dordirekte.no<\/a>.<\/p>\r\n\r\n\r\n\r\n<h3>Can order be changed or canceled?<\/h3>\r\n\r\n\r\n\r\n<p>Ja, du kan endre eller annullere bestillingen din. Men det m\u00e5 gj\u00f8res skriftlig via e-post og senest 3 virker dager \u00a0etter bestillingen vaer gj\u00f8rt.<\/p>","protected":false},"excerpt":{"rendered":"<p>Hvordan jeg kan endre leveringsadressen min? Send inn en e-post kundeservice@dordirekte.no Fraktkostnader Vi leverer varer i hele Norge. Leveringskostnader beregnes ut fra postnummer p\u00e5 kj\u00f8perens adresse (leveringsadresse). Vi samarbeider med Schenker for \u00e5 levere bestillingen, men i visse tilfeller forbeholder vi oss retten til \u00e5 bruke andre transport\u00f8rer. Hvor lang leveringstid er det p\u00e5 d\u00f8rene? [&hellip;]<\/p>","protected":false},"author":1,"featured_media":13764,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-new-template.php","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ofte stilte sp\u00f8rsm\u00e5l (FAQ) - Dor Direkte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dordirekte.no\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofte stilte sp\u00f8rsm\u00e5l (FAQ) - Dor Direkte\" \/>\n<meta property=\"og:description\" content=\"Hvordan jeg kan endre leveringsadressen min? Send inn en e-post kundeservice@dordirekte.no Fraktkostnader Vi leverer varer i hele Norge. Leveringskostnader beregnes ut fra postnummer p\u00e5 kj\u00f8perens adresse (leveringsadresse). Vi samarbeider med Schenker for \u00e5 levere bestillingen, men i visse tilfeller forbeholder vi oss retten til \u00e5 bruke andre transport\u00f8rer. Hvor lang leveringstid er det p\u00e5 d\u00f8rene? 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